Using eClinicalWorks® Support to Help Patients Understand Explanation of Benefits
Patients already have a lot on their minds when needing to make appointments with you about their health. No wonder they may feel overwhelmed about what kind of care they can expect. This might involve them calling you repeatedly to ask about what their explanation of benefits (EOBs) are.
Is your staff truly prepared to elaborate on the patient’s EOBs, or is too much of a burden to field so many of these calls?
Here’s why outsourcing this duty to EMR Billing Solutions can make things easier.
What Are the Biggest Challenges in Explaining EOBs?
As many health analysts note, the problem comes in lack of consistency in EOB information for each health care insurance company. All of them come with their own abstruse abbreviations and other terms that can easily confuse any patient.
While you may already understand this, what about how it affects your medical staff? Have you thought about how they’re going to explain all those arcane terms so it’s easy for a patient to grasp over the phone?
It takes a rare skill to explain complex terms to a layperson. This is one of the biggest hurdles in health care: making the complex easy to understand for patients who don’t speak medical terminology.
Outsourcing a Team With Superior Phone Skills
Since EOBs connect directly to billing issues, why not completely outsource your billing department to a reliable third-party source? When you outsource to a professional team like this, you’ll get a staff with years of proper phone training who know how to explain complicated terms.
Allowing this saves you time training your own medical staff to communicate better with patients over the phone. Doing so is already an uphill climb since explaining complex subjects to an average person isn’t always teachable.
A third-party source hires people with this special knack for superior patient communication.
Taking the Proper Time Necessary
The other great aspect to outsourcing is you’ll have a team taking their time to assure the patient understands their EOBs and overall invoice. No more do you have to tie up your phone lines with lengthy phone calls. Moving these kind of calls to another source lets them use their own phone lines to free up yours for new appointments.
At EMR Billing Solutions, we use eClinicalWorks® to help with all your billing issues. Our phone service team knows all the latest EOB terms and how to explain them so your patients won’t feel overwhelmed.
Visit us to learn more about how we can bring this service to you.