How Do You Find a True Expert Team in eClinicalWorks® Medical Billing?

Those of you who rely on eClinicalWorks® for your medical billing may feel the pinch of investing in the software itself. You’re also likely feeling the strain of having to train your employees to use it.

It’s not to say if you turn to a billing service with knowledge of eClinicalWorks®, they won’t also charge you for the licensing fee. Yet, how do you really know they’re experts with this top-tier billing software?

Are You Sure They Really Use eClinicalWorks®?

When vetting outsourced billing services, you need to know whether they truly use eClinicalWorks®, one of the best organizational billing platforms available today. Be sure to ask them if they do use it, and have them show proof.

It’s easy to say they’re an expert in this software and assume you’ll take their word. Unfortunately, it’s too convenient to say a lot of things when advertising the word “expert.”

Do They Reliably Update eClinicalWorks®?

New features are constantly being added to eClinicalWorks®, making it entirely possible it could become outdated quickly without recurring updates. Does the billing service company continually train their employees on these new features? When was the last time they had certification training on the latest advancements?

When updates occur, they need to act on these and not make the downloads any more than several weeks old. Missing just one update could mean making a major mistake in your billing system that affects the well-being of your patients.

Proficiency in Full Functionality

Since eClinicalWorks® is a massive platform with many, many features, it’s going to require some training time to understand everything. It’s unfortunate too many outsourcing companies don’t bother to train their employees fully in this software. Instead, they rely on individual EMR platforms, leading to confusion and possible billing errors.

Using eClinicalWorks® alone is what we do here at EMR Billing Solutions. We’re a leader in being an expert with this platform, including perfecting all billing operations down to a science. You can always count on us with fully trained employees, including eClinicalWorks® updates when they occur.

Visit our website to learn more about why we’ve become a national leader in making eClinicalWorks® work for so many small medical practices.