Archive for month: October, 2017

Operating a medical practice entails lots of effective communication with patients in order to maintain good rapport, keep those patients coming back as needed, and give them the best customer experience. Part of this communication falls into the realm of billing questions.

This is a delicate topic because patients are often confused and maybe upset when they have questions about a bill. Whose job it is it answer those questions? You may have billing staff or front desk staff who field billing inquiries. But using an outside billing company allows you to send those billing questions into the hands of people who deal with billing inquiries every day and have the most industry expertise. This is the kind of experience your customers have throughout the billing process if you use Expert Billing Service Plus for your eClinical Works® billing support.

For a moment, step into the shoes of one of your patients. You’ve just been in for a visit and you paid a co-pay at the time of service. But shortly after that, received another bill from the office. You are confused because you thought you paid your portion and your insurance would pay the rest. When you call the office, the front desk transfers you call to our trained experts at EMR Billing Solutions. Right away the call center staff is able to look at your bill and any correspondence and payments from your insurance company. They are able to see one of the service provided was not covered by your insurance so that is why the remainder of the bill came back to you. Thankful to understand your bill, you can confidently pay your doctor without worrying you are paying something you don’t need to pay.

This kind of service is invaluable to your business if you get a lot of billing inquiries. Save your staff time and trouble by using the Expert Billing Service Plus from EMR Billing Solutions.

For someone just starting up a medical practice or someone who as always been very “hands off” of their billing, you may not know all that billing entails. There is far more that goes into it than sending bills and receiving payment. In the medical field, you have the whole world of insurance to deal with and that can be a scary world if you don’t know what you are doing. Today in the blog, we wanted to break down for you the different steps in the billing process that our staff at EMR Billing Solutions would do for you upon hiring our services.

Patient Billing: This is where the process begins and it involves the patient paying their portion of the bill, sometimes a co-pay, sometimes a larger portion. Sometimes this is collected at the time of service, other times a physical bill is sent to the patient.

Submitting Claims: A biller sends all of the insurance claims off to their respective insurance companies. These are the companies the patients have insurance through; like Medicare, Cigna, and Anthem.

Eligibility Verification: Sometimes this happens before the service is provided, although sometimes afterwards, to see how much of the bill is the patient’s responsibility and if the patient is eligible for the service.

Eliminate Claim Denials: This involves communicating with insurance companies to see why the claim was denied and if anything can be done to reverse the denial.

Reporting: A biller reports and posts payment to a patient’s account so their balance zeros out. A biller also runs reports to discover any outstanding bills.

Reimbursement: If a patient overpaid for their service because the insurance company paid more than expected, a billing company reimburses the patient.

 

These are the main steps in a billing cycle. If your clinic needs assistance with this process, contact us today at EMR Billing Solutions.

If you are looking into the services EMR Billing Solutions offers for eClincialWorks® billing solutions there are two choices to pick from. In this blog post, we will highlight the advantages of picking our plan that offers the most services—the Expert Billing Service PLUS plan. There are a number of advantages this plan offers over the Expert Billing Service that you may find worth the extra .9%. The size of your clinic, the amount of insurance claims you process, and the staff you already have will most likely determine which plan is right for your practice.

What extra features does the Expert Billing Service PLUS offer?

The main additional feature is access for your customers to our expert call center staff. The call center at EMR Billing Solutions is open at convenient hours from 8:00 am to 6:00 pm EST every day. This window allows for a client to find a time to make a call about a billing question.

Besides taking phone calls about billing inquires, our staff also follows up with your patients via phone to help prevent over-due bills. Someone from our staff will call your patients 14 days after they receive an invoice to follow up with them about the bill. And then if 21 days pass without receiving payment, your client will get another phone call just making sure they didn’t forget and answering any questions.

How will this help your clinic?

There are a number of ways these services will help your clinic. A few of them are:

• More money sooner
• More time for your staff to handle other tasks
• Less confusion about bills for your patients
• Less stress for your front desk staff

If you think this service would benefit your clinic and you want to know more, contact us today at EMR Billing Solutions.

There are things about eClinicalWorks® that might just surprise you. Three things, in fact.

1)

eClinicalWorks® is a physician-led, Massachusetts-based company that specializes in EMR software for healthcare professionals. This award-winning software takes outdated health care practices into the future by eliminating paper charts. By eliminating paper charts, patient files become available with a touch of a button.

Practitioners may easily access these patient records, such as lab reports, prescription refill requests and current medication lists. However, practitioners may also send and receive referrals for patient care, with other healthcare providers in their network. By switching to an electronic database, practitioners have more time to spend on diagnosing and treating patients, which improves healthcare service quality.

2)

With the eClinicalWorks® software, quality of patient care increases, as providers have more time to spend on diagnosing and treating their patients. Providers may use the EMR system to send electronic referrals and follow-ups with other practitioners. They may also use this system for sending prescriptions, refill and lab requests.

The use of this software encourages patients to interact and use apps and other subsidiaries to help support an open line of communication between them and the office staff. These apps and subsidiaries allow patients to leave messages for the nurse, request refills, view lab results and communicate effectively with their physicians. Some of these apps and subsidiaries include Healow and Patient portal.

3)

The eClinicalWorks® software if combined with EMR Billing Solutions can decreases the cost of back-office staff. This is possible as EMR Billing Solutions have a team of experts that help handle billing and insurance verification. With reduced back-office costs, your practice will notice an increase in productivity and revenue turn-around.

EMR Billing Solutions works with practices of all sizes and specialties.  We work with practitioners to create solutions that best fit their needs. Since EMR Billing Solutions will be able to look after the medical billing side of your business, you’ll stay in control of the day to operations of your practice, with less hassles.

Using eClinicalWorks® for your electronic medical records is a smart choice. But despite using this industry-leading software, you may still be looking for some eClinical solutions when it comes to billing. EMR Billing Solutions is a billing company that works with practices that use eClinicalWorks®. We don’t work with other EMR systems, just eClinicalWorks®. We have adopted this strategy because we believe we are able to offer the best service in the industry when we focus on this one system. We are able to stay on top of every update and nuance of the system.

In addition to the attention to detail and superior customer service, EMR Billing Solutions offers you another eClinical solution—low prices. We offer billing services for 3% or 3.9.%. The higher rate provides access to our inquiry center for your customers who call with questions about bills. This will save you staff time since they won’t have to field those phone calls. And your customers will be able to get answers from our billing experts who understand the ins and outs of dealing with insurance companies.

While EMR Billing Solutions is equipped to work with large and small medical practices alike, our target market is small practices with one to ten practitioners. We understand that these businesses need a billing company that can get them their money as quickly as possible. We submit claims every day so our clients can get paid as more frequently and have the cash flow to pay their own bills.

If you need an eClinical solution, contact us today at EMR Billing Solutions today.