Archive for month: September, 2017

One thing your medical staff likely keeps learning is the more complex billing becomes, the more questions patients ask. This is something no doubt overwhelming you and patients, leading to sometimes contentious phone calls.

If your staff feels overburdened with phone calls from customers asking questions, are you sure they can handle it all?

To relieve stress, you’re better off hiring a quality billing service with phone service.

Refusal to Pay if Too Many Questions

In a lot of cases, patients refuse to pay their bills if they have too many questions about their invoice. No doubt you’ve received a lot of patients visiting you in person or over the phone saying they don’t understand why they have to pay something if they already have insurance.

Other times, patients may say they can’t pay, leading to other problems in payment collection.

These situations often occur because patients don’t understand their explanation of benefits. It takes a skilled staff to explain these sometimes complex terms so any average person can understand them.

Only an outsourced team with proper training knows how to handle these conversations.

Why You Should Outsource to a Billing Service

When you outsource to answer patient billing questions, you’ll receive a team that already has years of experience. One of those expertise points is the use of eClinicalWorks®, one of the best medical billing software systems in the world.

This software already offers ways to answer complicated billing questions. However, with a skilled team, they can go beyond the standard questions and take care of unique situations.

Outsourced teams have seen every scenario and know how to handle all conceivable questions.

Going Beyond Average Work Hours

To alleviate further stress, your outsourced phone team can work beyond normal business hours to help your medical team. If you’re against having to force your regular staff to work overtime, they won’t have to any longer.

They can go home at your normal 5 p.m. closing time. A quality billing service works into early evening to catch patients when they’re home to discuss billing issues.

At EMR Billing Services, we provide expertise like you see above with complete focus using eClinicalWorks® to handle all billing matters.

Visit us to learn more about our procedures and our industry leading outsourcing rate.

Depending on a software for your business can be a challenge. Many businesses, including the medical field, rely on a software to keep their day-to-day operations running smoothly. Most practitioners have probably experienced a day when their software or computers are down and everything is in chaos. If you run your clinic on eClinicalWorks®, there may be times you need eClinical Works® support.

EMR Billing Solutions helps your billing process run smoothly and efficiently. We exist to provide billing support for health care practices that use eClinicalWorks®. We provide you the support you need all through the billing process, from your outstanding accounts receivable to completing your regular billing and following up with patients.

If you need support managing your incoming calls regarding billing questions, we can help with that too. Our Expert Billing Service PLUS plan offers access to our call center so you can direct your patients to us with all of their billing inquiries. Our patient inquiry department strives to meet you patient’s needs by being available outside of standard business hours. We are open from 9 a.m. to 5 p.m. EST so patients can call for any questions, no matter where your clinic is in the nation. When patients have their questions answered about a bill they are more likely to pay it.

So if you are looking for support for eClinicalWorks®, look no further than EMR Billing Solutions. We understand the intricacies of eClinicalWorks® and all of the services and support you need as a health care provider.

If you’re running a small medical practice, getting your claims sorted out is a primary concern. Even a practice that’s set up well financially can’t afford to have excessive invoices outstanding due to simple lack of payment, or patients questioning whether or not those bills are correct. But avoiding this problem carries costs of its own, often in the form of one or more administrative employees dedicated to claims or paying excessive fees to third-party companies to collect for you.

However, if your practice uses the eClinicalWorks® EHR system, a better solution exists. EMR Billing Solutions is a specialist billing firm that works only with companies using eClinicalWorks® in order to streamline its services and reduce the fees you pay.

Not only do they have a specialist firm’s expertise with eClinicalWorks®, EMR Billing Solutions offers multiple levels of service. If your practice can handle its call volume but needs a partner to deal with billing services, EMR Billing Solutions offers that service at the rate of only 3%. If your call volume is higher, EMR Billing Solutions can also handle your incoming patient billing questions as well. This complete solution gives you not only complete billing services, but also top-flight customer service by staff trained specifically in dealing with medical billing questions based on the eClinicalWorks® system you rely on. Even better, our rate for this Plus service is just an industry low 3.9%.

Focus on your patients; let EMR Billing Solutions focus on your revenue. Contact us to discover how we can maximize your income and ease your billing burden.

No doubt one of the biggest challenges you keep facing in your medical practice is attempting to answer complicated questions from patients. Your medical staff is perhaps burned out lately attempting to explain medical benefits or what certain terms mean in a patient’s billing statement.

It’s an ongoing struggle to communicate well with patients so they understand complex information.

Fortunately, outsourcing to a billing service with expertise in eClinicalworks® is going to lift a major weight.

Why is eClinicalworks® So Good in Answering Billing Questions?

Simply put, eClinicalworks® is the leading medical billing software in the world. The problem is that it’s rare to find experts who focus exclusively on using it effectively.

An outsourced billing service placing more attention on this software is going to benefit you in the long run. Rather than attempt to balance multiple billing systems, you’ll get a lot more insights in making your billing more efficient.

One of the strongest features of eClinicalworks® is its ability to answer common questions patients have about billing. This needs to work in tandem with a skilled staff who can communicate well with patients.

Why You Should Outsource Phone Service to Explain Billing

As we all know, software is usually just a tool that becomes enhanced with a skilled user. You can best describe eClinicalworks® this way. When it has a skilled staff at the helm, they can also take over and add other expertise explaining how your medical billing system works.

Rather than overburden your own medical staff, why not outsource to these experts to foster better communication with your patients?

When it comes down to it, it’s really all about proper training. An outsourced team is going to know how to talk in everyday language so all patients understand all those arcane medical terms. You may not have time to train your staff to do this well.

Saving Time for Other Things

Once you remove the above burden from your staff, they won’t feel stressed and have time to do other important tasks. Explaining complicated things like medical billing terms needs a special type of expertise that’s often unteachable.

Only a quality billing service can offer this service, along with eClinicalworks® experts.

At EMR Billing Solutions, we’re a rare billing service focusing exclusively on eClinicalworks® with superior phone answering agents.

Visit us to learn more about how we can bring more understandable medical billing to your patients.

If you’ve just recently opened a new private medical practice with a small staff of doctors, are you really sure you can handle billing issues with patients? What about the influx of calls you might receive about billing issues?

Both of these can perhaps take you by surprise if you haven’t planned for patient response. With a limited staff, and budget, both can broadside you with added expense and downtime.

You need to find an outsourced billing service that alleviates these stresses so you don’t start on the wrong foot.

Finding a Billing Service That Doesn’t Charge Too Much

Perhaps you can manage your phone calls in a day, though what about medical billing procedures and finding the right software?

If you’re not aware, eClinicalWorks® is one of the best (if not the best) billing software around today. Buying this on your own, though, is very expensive and not recommended for a young medical clinic.

Considering buying this software alone can cost you up to $600 per month with practice management features, you may want to outsource to a billing service with eClinicalWorks® expertise.

Once you find a service like this, you’ll want to make sure they don’t charge too much for their services. Unfortunately, far too many charge as much as 7% of your monthly revenue.

Finding one going as low as 3% with eClinicalWorks® expertise is rare, but not impossible to find.

Placing Less Pressure on New Phone Staff

With a limited staff after recently opening your doors, are you also sure you can handle a heavy volume of calls? If not, a quality billing service can offer phone services as well.

Billing inquiries are often extremely complex, especially with the necessary knowledge to communicate in basic terms so patients understand. Your new phone agents may only have training to explain billing issues in typical industry jargon.

Speaking with arcane terms only confuses your new patient base. It’s better to let your outsourced billing service handle these inquiries for you. With a well-trained staff, they’ll know how to converse with your patients in laymen terms so there isn’t any confusion.

Here at EMR Billing Solutions, we’re that rare billing service charging only 3.9%, plus answering patient billing inquiries over the phone.

Visit us to use our services so you start your new medical facility off right for a successful first year.