3 Service Features to Look for When Outsourcing eClinicalWorks® Medical Billing

Small medical practices benefit when their staff can focus more on patient care, rather than back office administrative tasks, such as medical billing. Adopting accounting solutions with enterprise systems is great, yet billing takes redundant personal service efforts. Many times, small medical practices are better off outsourcing their medical billing all-together, yet how and where? In an effort to answer this question, let’s examine 3 service features to look for when outsourcing eClinicalWorks® based medical billing:

1. Convenient Hours:

One of the main benefits of outsourcing eClinicalWorks® based medical billing is to avoid all the continuous billing questions coming in. Patients have legitimate questions that need answers, yet the office hours may not accommodate the times they call, and/or the times they call are just too busy to give them the quality customer service desired.

EMR Billing Solution can take over this responsibility in an efficient and professional way. The staff at EMR Billing Solutions is trained in a way that the patients can get their important questions answered throughout the day. When questions are answered, bills are more likely to be paid without notifications or further inquiries.

2. Systematic Notifications:

The second service feature to look for is what notification strategies the eClinicalWorks® medical billing service uses. EMR Billing Solution has a four point strategy:

• Send payments, wait three days til arrive, call 14 days later with Courtesy Call
• If payment isn’t received after 21 days from receipt, call with Friendly Reminder
• If Invoice isn’t paid 7 days later, call to Explain Bill is Overdue
• Place all follow-up calls for more effective responses

Make sure to understand what notification strategy the billing service will use, as this aspect of their service will make a large impact on customer relations.

3. Vertical Expertise at an Affordable Cost:

The third service feature to look for is vertical expertise at an affordable cost; for instance: EMR Billing Solutions works only with users of eClinicalWorks®, which makes our prices more affordable and our expertise more sharp and focused.

Basically, small medical practices using eClinicalWorks® would benefit from better service at a more affordable price when outsourcing to a billing service, exclusively, specializing in eClinicalWorks®. This may sound simple, yet most billing services aren’t as vertically focused, thus offer only partial expertise at a higher price.

Summary

Outsourcing the medical billing department is sure to streamline business process, giving more time and energy for support staff to care for patients. Billing questions, notifications, and collection-type phone calls need to be handled with care and sensitivity, which, sometimes, isn’t possible with limited staff in a medical practice environment. EMR Billing Solutions has the experience, expertise, and affordability to make a positive difference for small and large medical practices.