3 Things to Consider When Outsourcing eClinicalWorks® based Billing
Small medical practices with limited human resources will benefit by outsourcing as many administrative functions as possible. The only caveat is finding the right billing company to entrust such an important business function to. In this regard, here are 3 things to consider when outsourcing eClinicalWorks® based medical billing.
#1. Customer Service and Bill Collection Methods
Small medical practices rely heavily on their reputation for referrals and return patients, which means their customer service needs to be excellent. The main advantage they have is their ability to be more personable with patients than larger providers can be.
This is why choosing a billing service that delivers excellent customer service is an important consideration, especially when it comes to bill collection. Their methods, hours of availability, protocols for collection, and ability to be caring toward difficult patients should all be up to par with the practice’s standards.
#2. Pricing and Terms
Small medical practices are running businesses that need to consider the bottom line, which means they need a billing company that has reasonable pricing. Choosing a billing company that exclusively works with eClinicalWorks® users means the pricing should be better than services that work with multiple EMR systems.
Another important consideration is understanding the terms, specifically, whether they have a contract or not. The best option is to choose a billing service that has no contracts, so the practice can opt out of their service for whatever reason at anytime, without penalty or trouble. Inspecting their terms also means seeing if there are any hidden fees in their service.
#3. Experience and Expertise
Practices need to ascertain how much experience and expertise the billing service has working with eClinicalWorks® EMR. Choosing an experienced and expert service means practices can be assured of their: proficiency with claims, dealing with denials, revenue cycle management, time-sensitivity, customer service questions, etc.
Considering the scope of their expertise and experience will assure practices of their proven ability working with eClinicalWorks® EMR. If a service has very little experience and expertise with eClinicalWorks® EHR, yet has a lot with other EMR systems, this is an indication to look elsewhere for a billing service.
Summary
Small medical practices using eClinicalWorks® should make these 3 considerations before choosing a billing service. Partnering with an eClinicalWorks® medical billing service should be advantageous, rather than a headache and a hassle.
Overall, practices want the billing service to perform excellent customer service, have reasonable pricing and flexible terms, and have the experience and expertise needed to do a proficient job.
EMR Billing Solutions understands how important billing is for small medical practices; our vertical eClinicalWorks® based billing service is designed to bring excellent customer service with affordable pricing and flexible terms.