Managing the “Human Factor” with eClinical Works® Billing Support

While you fulfill your commitment with the health of your patients, we take responsibility for the financial health of your practice. What you may not have considered is that the eClinical Works® billing support we provide is also highly patient-centered.  We understand that your cash flow is directly influenced by the “human factor” and it is at this point where our service goes beyond that of a traditional medical billing company.

By the “human factor” we are referring to the variables that determine whether or not a patient pays your bill upon receipt. If they have questions about the invoice, historically, they do not pay it. We give them the best reasons to pay their bills on time.

How do we accomplish this? First, we guarantee a dedicated phone number where they get professional, friendly customer service. We offer extended hours so your patients can reach us outside their usual hours of employment. We remain on the call with them and answer all questions to their complete satisfaction.

We understand that your patients lead busy or complicated lives. Their timing for paying bills does not necessarily coincide with your cash flow cycle. Using a system of courteous follow-up contact, we expedite the process of receiving payments within an acceptable time frame.

Business viability is dependent upon monetary exchange for products or services. This principle applies to your medical practice. We act as the guardian of your practice’s financial inflow, cooperating with the individual needs of your patients to ensure your financial homeostasis.