Finding Solutions to Staff Burdens Through eClinicalWorks®

It’s no secret that healthcare organizations have become overburdened with complex insurance procedures, protocols, and patient expectations. All of this might fall on you, the manager, even if your staff are the ones facing the patients. The work they do might not always become appreciated, especially when having to deal with billing details.

Part of this involves explaining billing procedures to patients, something always taking extra time. Your staff also have the burden of explaining everything in an understandable way.

Rather than place so much pressure on your medical staff, why not outsource billing help by integrating eClinicalWorks® and our EMR Billing Solutions?

Explaining Complex Billing Terms

Never write off outsourcing procedures like billing since it’s going to give your medical practice more value and make patients happier. The latter can easily call our service to get explanations about everything from medical benefits to deductibles.

While all of these might sound simple, they aren’t always easy to explain to the average person. When you outsource this to our expert team, you’ll have a staff well-versed in explaining billing information. Through a direct phone number, your patients have ability to call our team for any discussion about their health plans or bills.

Now your staff can remove one layer of stress to focus on bringing better medical care.

Eliminating Staff Overtime

Your staff may have numerous patient messages they need to return they can’t possibly get to in one day. It may have to involve working overtime on some days to answer these messages, some of which are time-sensitive.

They obviously can’t work all into the night to catch up. Outsourcing these calls to our team gives your staff more flexibility. Our lines go beyond average work hours to make it convenient for your patients’ schedules.

Allowing this gives your staff a chance to leave work at a normal hour rather than face burnout.

Eliminating the Need to Send Late Payment Notices

No doubt one of the biggest headaches for your staff is having to send out late payment notices to patients. Outsourcing this to us cuts down considerably on your staff’s work duties. We do all the calling when payments become late to save you money on phone calls.

Again, to eliminate the need for staff overtime, we make calls later in the day when patients are home.

Visit us at EMR Billing Solutions to learn about how we do the above through our service and the continuously reliable eClinicalWorks® platform.