How Can eClinicalWorks® Help Answer Patient Questions About Their Bills?

One thing your medical staff likely keeps learning is the more complex billing becomes, the more questions patients ask. This is something no doubt overwhelming you and patients, leading to sometimes contentious phone calls.

If your staff feels overburdened with phone calls from customers asking questions, are you sure they can handle it all?

To relieve stress, you’re better off hiring a quality billing service with phone service.

Refusal to Pay if Too Many Questions

In a lot of cases, patients refuse to pay their bills if they have too many questions about their invoice. No doubt you’ve received a lot of patients visiting you in person or over the phone saying they don’t understand why they have to pay something if they already have insurance.

Other times, patients may say they can’t pay, leading to other problems in payment collection.

These situations often occur because patients don’t understand their explanation of benefits. It takes a skilled staff to explain these sometimes complex terms so any average person can understand them.

Only an outsourced team with proper training knows how to handle these conversations.

Why You Should Outsource to a Billing Service

When you outsource to answer patient billing questions, you’ll receive a team that already has years of experience. One of those expertise points is the use of eClinicalWorks®, one of the best medical billing software systems in the world.

This software already offers ways to answer complicated billing questions. However, with a skilled team, they can go beyond the standard questions and take care of unique situations.

Outsourced teams have seen every scenario and know how to handle all conceivable questions.

Going Beyond Average Work Hours

To alleviate further stress, your outsourced phone team can work beyond normal business hours to help your medical team. If you’re against having to force your regular staff to work overtime, they won’t have to any longer.

They can go home at your normal 5 p.m. closing time. A quality billing service works into early evening to catch patients when they’re home to discuss billing issues.

At EMR Billing Services, we provide expertise like you see above with complete focus using eClinicalWorks® to handle all billing matters.

Visit us to learn more about our procedures and our industry leading outsourcing rate.