A Look at What a Patient Experiences with eClinical Works® based Billing Support

Operating a medical practice entails lots of effective communication with patients in order to maintain good rapport, keep those patients coming back as needed, and give them the best customer experience. Part of this communication falls into the realm of billing questions.

This is a delicate topic because patients are often confused and maybe upset when they have questions about a bill. Whose job it is it answer those questions? You may have billing staff or front desk staff who field billing inquiries. But using an outside billing company allows you to send those billing questions into the hands of people who deal with billing inquiries every day and have the most industry expertise. This is the kind of experience your customers have throughout the billing process if you use Expert Billing Service Plus for your eClinical Works® billing support.

For a moment, step into the shoes of one of your patients. You’ve just been in for a visit and you paid a co-pay at the time of service. But shortly after that, received another bill from the office. You are confused because you thought you paid your portion and your insurance would pay the rest. When you call the office, the front desk transfers you call to our trained experts at EMR Billing Solutions. Right away the call center staff is able to look at your bill and any correspondence and payments from your insurance company. They are able to see one of the service provided was not covered by your insurance so that is why the remainder of the bill came back to you. Thankful to understand your bill, you can confidently pay your doctor without worrying you are paying something you don’t need to pay.

This kind of service is invaluable to your business if you get a lot of billing inquiries. Save your staff time and trouble by using the Expert Billing Service Plus from EMR Billing Solutions.