Using eClinicalWorks® Solutions to Eliminate Patient Invoice Follow-Up Issues
If you’ve done an internal audit of your medical clinic lately, did you scope out exactly what’s taking the most time and creating stress for your staff? Anything still being done as a manual task is likely going to create more pressure than it should. It’s also going to lead to a lot of overtime hours, something your already overworked staff don’t want.
Dealing with invoice follow-ups for patients is likely being called out by your staff as being one of the worst tasks. When you put together the amount of time involved to follow-up on medical payments, it probably exceeds what you want for high productivity levels.
Outsourcing Your Invoice Follow-Ups
When you outsource this duty to a eClinicalWorks® expert team, you’re able to remove half a day’s work while also avoiding working with software. The eClinicalWorks® platform is one that can become expensive if licensing the program on your own. It’s the same with the learning curve needed for efficient operation.
An outsourced team is already an expert in using eClinicalWorks®, giving you a chance for your employees to focus on other things.
Consider the amount of time it takes just to reach late payment patients over specific time intervals.
Following Up on Specific Dates
Some medical facilities rely on automation to aid with follow-ups on late invoice payments. This works for more impersonal emails or text messaging, though it doesn’t give the human touch.
Making direct phone calls and contacting patients at the appropriate times works better with human beings working as an outsourced team.
They’ll do all the courtesy calls you’d normally do after 14 days of no payment, and at the 21-day interval. Most importantly, your outsourced group takes the time to answer questions from customers if the latter has confusion over when they’re supposed to pay.
It’s always essential to allow extra time for some patients, especially if they’re older. You may not have enough time for patient questions because of your restricted schedule.
Is There a Cost to These Outsourced Follow-Up Calls?
Through other sources, you’d likely be charged a considerable fee for invoice follow-up service. At EMR Billing Solutions, we provide the service for free through our Expert Billing Service PLUS.
Visit us to find out more about our outsourced billing services to ease overtime pain.