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Are Your Patients Using the eClinicalWorks® healow® App?

As physician offices transition to electronic medical records (EMR), many are outlining strategies to get their patients more engaged and proactive in their medical care. healow®, short for Health and Online Wellness, is a platform offered by eClinicalWorks® that does just that. eClinicalWorks® invested $25 million in the healow® business unit in 2013. “It’s about patients having access and information to make the right decisions and make them consumers of care,” explained Girish Kumar Navani, CEO and co-founder of eClinicalWorks®. Is your office using this valuable tool? If so, are your patients taking advantage of its benefits? Consider some of the perks.

  • Track patient wellness. The healow® app allows physicians to remotely monitor medical devices such as pedometers, blood pressure cuffs and glucose monitors. Data automatically uploads to the patient’s record for the physician to review. In addition, healow® allows patients to set wellness goals, track their progress and look at personal trends. This data is shared with the physician so he or she can monitor patient progress.
  • Greater patient access. Patients can access their medical records anytime via the Internet or phone, providing access to lab results, medications, immunizations, allergy information, financial statements and much more. Settings also allow designated family members to access data for those they care for. It’s important to note that healow® allows physicians full authority over which data patients are allowed to access.
  • Collaboration between physicians. healow® interacts with eClinicalWorks®’ Join the Network platform, which enables physicians to share health records even when one of the practices uses another EMR provider. Patients can also simply bring their complete data on their phone to a new provider via the healow® platform.
  • Save administrative time. Patient access means fewer disruptions for administrative staff. Patients can make appointments, order medication refills, check lab results and review physician directives through their healow® app.

A 2013 survey of physicians conducted by eClinicalWorks® found that 93 percent of doctors favor having a mobile health app that connects to EMRs. Ninety-three percent also felt that mobile health apps improve patient outcomes. Is your office utilizing this platform and actively encouraging patients to use the app? Let EMR Billing Solutions show you how healow® can be a key part of your patient engagement strategy.

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